Frequently Asked Questions

B Corp is a global movement making businesses better; more sustainable, more responsible, and more transparent. To get certified, companies go through a rigorous assessment measuring their impact on workers, customers, communities, and the environment.

We first became a B Corp in 2021 with a score of 128.4. In 2024, we passed our second assessment with an impact score of 148.1. We are the highest rated B Corp in our sector.

Tissue products should be simple. Unfortunately, most aren’t. Standard toilet rolls are packed with harsh chemicals like bleach, formaldehyde, BPA, and PFAS (the "forever chemicals" you don’t want anywhere near your skin).

They also come at a huge environmental cost; over 27,000 trees are cut down every single day to make toilet roll. That’s about 9 million a year. On top of that, drying tissue pulp requires a lot of heat, most of which comes from fossil fuels. The result is a massive climate footprint for something that's used once before being thrown or flushed away.

We keep things simple. Our toilet rolls are free from bleach, harsh chemicals, and plastic.

Most toilet rolls rely on fossil fuels for manufacturing, and bleach for whiteness. Some even come individually wrapped (which looks nice but adds a lot of unnecessary bleach, dyes, and packaging). We do things differently:

• Powered by nature – Our factory runs on renewable energy: biomass, solar, wind, and hydro.
• Lower carbon footprint – Our CO2e emissions are significantly lower than other eco alternatives.
• Clean production – The water used in our factory can go straight back into the river with no harm done.
• Certified PFAS-free & BPA-free – Because no one wants forever chemicals in their bathroom.
• Good jobs, fair pay – Our factory is a B Corp in its own right, with good working conditions and a living wage for everyone who makes our products.

We donate toilet rolls to food banks and community organisations across the UK, helping to provide essential supplies to those in need.

Every year, we commit at least 2% of our revenue to charitable causes.

Nope! We don’t take food from pandas' plates. The bamboo we use isn’t the type they eat.

Bamboo is actually brilliant for biodiversity. Unlike farmed trees, bamboo grows in huge natural forests and can be harvested without replanting; making it a smarter, more sustainable choice.

We also offer recycled toilet paper made from waste cardboard boxes and kraft paper sourced near our factory.

We’re constantly finding ways to do improve. Here’s some ways we are reducing climate footprint:

• Made with renewables – Our products are manufactured using solar, wind, hydro, and biomass energy.
• Less road time, more rail time – We’re moving part of our transport to electrified rail.
• Smarter delivery – We ship with DPD, who are working towards an all-electric fleet (37% of their delivery vans are already electric).

We’re also working with the Science Based Targets Initiative (SBTi) to set and meet ambitious climate goals. We’ve committed to reaching net-zero by 2040 - making us the first UK toilet roll brand to do so.

Yes you can calculate the CO2 and chemicals you are saving using our carbon calculator here

We do not have any businesses or subsidiaries in China. Our products are manufactured in a B Corp certified tissue factories in Spain. All employees are paid at least a living wage.

Yes we do. We are committed to measuring, reporting and improving our emissions - and have a net-zero target set for 2040 approved by the Science Based Targets Initiative (SBTi). The SBTi is a global partnership bringing together CDP, the United Nations Global Compact, the World Resources Institute and the WWF.

They create models to define and promote the best practice in emissions reduction, in line with the best climate science. We have calculated our emissions according to guidance from the Greenhouse Gas Protocol.
Our 2023 calculations are the 3 scopes are:
Scope 1: 0 tonnes c02e
Scope 2: 2.70 tonnes c02e
Scope 3: 3127.97 tonnes c02e

We are taking steps based on guidance from the SBTi to further reduce these emissions each year, until our we reach our net-zero target.

All of our products are manufactured using solar, wind, hydro and biomass energy, in the world's highest rated B Corp tissue factory in Spain. Both products are delivered in recycled and recyclable cardboard boxes without the use of tape and using polymer free, vegan glue. All artwork is printed with soy ink too. None of our products use harsh chemicals and our toilet rolls and kitchen rolls are ISEGA certified "food safe" (not that we'd recommend eating them). 

Here are the main differences between our bamboo and recycled products:

Raw materials
Our bamboo comes from FSC-certified forests in China, where the bamboo is grown, harvested, and pulped. The pulp is dried and baled in China, and these bales are transported by sea freight to Europe. Our recycled cardboard and kraft paper is from post consumer waste collected kerbside in Spain, collected from within 85km of our factory.

Chemicals / Bleach
Our bamboo is unbleached and not chemically whitened in any way - meaning it is soft and kind to skin. Our recycled paper is also unbleached and because it's made with waste cardboard and paper packaging materials it makes brown rolls, with no de-inking required.

Climate footprint
Our recycled toilet paper has the lowest climate footprint; 0.38kg CO2e per 1kg, compared to 0.65kg CO2e per 1kg for our bamboo toilet paper. You can how this breaks down here.
Thanks to our fossil fuel free manufacturing, both types of toilet roll produce at least significantly less CO2e than other eco brands (including recycled made in the UK and other bamboo toilet rolls manufactured in China).

We don't currently have sample or trial boxes but we offer a full refund guarantee so if you buy a box and aren't satisfied for any reason you can get in touch with us and we'll process a refund.

You can also buy smaller 6 roll packs of toilet rolls and individual tissues boxes via Ocado if you happen to shop with them.

Yes, and they already are recycled. Our packaging and roll cores are made from recycled materials, and they’re ready to be recycled again.

Because it’s unnecessary. Fancy wrapping might look nice, but it adds packaging, dyes, and extra road miles. Plus, most paper wraps are made from virgin tree pulp, which we don’t use.

We like the natural brown colour of our rolls made from bamboo or recycled materials, with no frills and no waste.

In Girona, Spain, at one of the world’s only B Corp-certified tissue factories.

Our factory runs on renewables and we minimise greenhouse gas emissions through our supply and transport chain. Keeping emissions from the start of making our products means we don't need to rely on carbon offsetting at the end.

It’s tricky to compare because there’s no standard sheet count for toilet rolls. But here’s what we can say:

• Our rolls are 2-ply, 320 sheets—roughly twice the length of many supermarket rolls.
• On a per-sheet basis, we’re less expensive than leading brands.

We avoid air freight (the worst for emissions). Instead, our bamboo travels by road and sea, and our recycled materials are sourced within 85km of our factory. We’re also moving more transport to electrified rail, cutting emissions even further.

We deliver to our customers with DPD, who are upgrading their distribution network with a wide-ranging portfolio of sustainability initiatives, with 37% of their delivery fleet consisting of electric vehicles as of 2025.

Yes! Our toilet paper is regularly tested to make sure breaks down like any other, and since it’s unbleached and free of harsh chemicals, it’s safe for compost toilets, septic tanks, boats, and campervans.

If you try it and have any issues, let us know—we offer a full refund guarantee.

Yes, 100% vegan and cruelty-free.

Yes. Bamboo is naturally soft, strong, and antibacterial, making it a great choice for sensitive skin. And the benefits that apply to our bamboo rolls are also true for our recycled rolls; there’s no harsh chemicals, no bleach, and no PFAS to worry about.

Recycled cardboard.

Bamboo/recycled toilet rolls:

Diameter - 110 mm

Length - 97 mm

Inner core diameter - 38 mm

Bamboo kitchen rolls:

Diameter - 117 mm

Length - 240 mm

Inner core diameter - 38mm

Tissue Packets:

Footprint - 225 x 115 mm

Height - 47 mm

24 bamboo toilet rolls/24 recycled toilet rolls: 

Footprint - 410 x 310 mm

Height - 200 mm 

48 bamboo toilet rolls/48 recycled toilet rolls:

Footprint - 410 x 310 mm

Height - 390 mm

6 bamboo kitchen rolls:

Footprint - 350 x 235 mm

Height - 240 mm

12 packets of bamboo tissues:

Footprint - 360 x 200 mm

Height - 250 mm

Naked Paper does not perform any animal testing in any part of the supply chain. 

Yes we are FSC certified - certificate C007915.

First and foremost - our carbon footprint is significantly lower than other eco brands. This is mainly because we use renewable energy generated on site at our factory to manufacture our products. We also don't bleach or wrap our rolls.

We have provided an extensive comparison of how our rolls compare with other eco brands on our evidence page.

We think you’ll love it. But if you don’t, we offer a 100% money-back guarantee. Just email hello@nakedpaper.com and we’ll sort it out.

Yes, we do – please contact us at hello@nakedpaper.com for more information about accounts for wholesale and larger orders.

When you sign in to your subscription you'll see the date of your next order. To change the date just select "reschedule" and choose your preferred date.

Prefer instructions by video? We've made a little demonstration here.

We're always happy to make changes to your subscription on your behalf. Email us at hello@nakedpaper.com to let us know when we should process your next order.

You can see a list of our products at the bottom of your subscription information. To add one of them to your existing subscription just select the green "Add" button. You can add the product as a one-time addition to your next order, or as a regular part of your subscription if you set it up with the same order frequency.

Prefer instructions by video? Here's a demo!

We're always happy to make changes on your behalf, just email us at hello@nakedpaper.com to let us know what product you'd like to add and whether it should be a one time addition to your next order or a regular part of your subscription.

You can update your payment card if you sign in and go to:

Manage subscription > Address and payment details > Manage payment methods

You'll see an option to "edit" your current details, and clicking on this will send out an email that you can use to update to your new card.

If you're having any trouble at all we're happy to help, please email us at hello@nakedpaper.com

If you're not sure you can use our frequency calculator! It's on our store pages for our toilet rolls, under the pictures of our products.

Yes no problem.

If your order was a one-time purchase you will see a link to the invoice in your order confirmation email.

For subscription purchases please contact our team at hello@nakedpaper.com, confirming the order number, and we'll send one over for you.

We ship to most UK addresses and much of the EU using DPD, who are implementing a wide range of sustainability initiatives, with 33% electric vehicles in their delivery fleet as of 2024.

DPD provide enhanced tracking as well as useful options for managing deliveries and setting up preferences via their app. 

Unfortunately we're not currently able to deliver to Jersey, the Scilly Isles, or the Isle of Man.

Yes! We currently offer free delivery in Ireland, France, Germany & the Netherlands for orders over €20. More EU countries coming soon. Find out more on our European site. 

Hopefully there won't be, but if anything comes up we're here to help.

DPD offer great options for tracking and managing deliveries via their app, and you can always email us at  hello@nakedpaper.com.

We do everything we can to make sure orders of multiple items ship together, but mistakes at the depot will sometimes mean parcels end up on different courier rounds.

In most cases the rest of your delivery will be on a separate courier round and you'll receive it on the same day. If you don't have your whole order by the end of the day please get in touch via email or the "contact" form.

Your account probably still needs to be activated. You might be able to find an activation email from us in your email inbox, or if not please contact our team at hello@nakedpaper.com and we'll send an activation email over for you.

Trouble Logging In?

We’ve recently changed our website from nakedsprout.uk to nakedpaper.com. If you had your login details saved for our old site, your browser may not automatically recognise the new one – but don’t worry, your details are still safe and easy to find.

Here’s how to locate your saved password for nakedsprout.uk and use it to log in at nakedpaper.com:

If you're on a desktop browser

Chrome:

1. Open Chrome settings
2. Go to 'Autofill' or 'Passwords and autofill'
3. Click Google Password Manager
4. Search for nakedsprout.uk to find your saved login

Firefox:

1. Open Firefox settings
2. Click 'Passwords'
3. Use the search bar to find nakedsprout.uk

Safari (Mac):

1. Open System Settings (or System Preferences on older macOS)
2. Click on 'Passwords'
3. Use Touch ID or your Mac password to unlock
4. Search for nakedsprout.uk

Microsoft Edge:

1. Open Edge settings
2. Go to 'Profiles'
3. Click 'Passwords'
4. Search for nakedsprout.uk

If you're on mobile

Chrome on Android:

1. Go to your phone's Settings
2. Tap Google > Manage your Google Account
3. Choose the Security tab
4. Tap Password Manager
5. Search for nakedsprout.uk 

Firefox (Mobile):

1. Tap the menu in Firefox
2. Go to Settings > Passwords
3. Search for nakedsprout.uk

Safari on iPhone/iPad:

1. Go to your iPhone or iPad's Settings
2. Tap 'Passwords'
3. Use Face ID or Touch ID to unlock
4. Search for nakedsprout.uk

Quick tip:

If you’re ever stuck, just head to your browser settings > passwords, then search for nakedsprout.uk – you’ll be able to view or copy your saved password and use it to log in at nakedpaper.com.

Still having trouble? Contact us on hello@nakedpaper.com and we’ll help you get logged in.

Ask away! Email us at hello@nakedpaper.com or use our contact form here